Working with Microsoft approved partners, we can help you get more from Skype for Business by adding new applications to its range of services.
ENGHOUSE INTERACTIVE COMMUNICATIONS CENTRE
We partner with Enghouse Interactive, who provide a wide range of customer contact services that we can build into your Skype for Business service.
Customers want to contact you when they want, from any location via multiple channels - phone, email, chat, social media, video or text.
Enghouse Interactive’s Communications Centre streamlines all these into a single, fully integrated solution with an easy to use interface.
Omni-channel queuing and skills-based routing make sure that all types of interaction are identified, prioritised, routed and transacted expertly, first time, every time.
Communications Centre includes:
- Omni-channel contact centre
- Operator attendant console
- Self-service IVR
- Call recording
- Quality monitoring
TouchPoint Agent Client
Whether customers contact you by phone, email, chat, social media, video or text, Omni-channel client allows your agents to engage with customers. You can also use the Agent Client for your own internal Helpdesks such as IT and HR.
TouchPoint Attendant CONSOLE
The attendant console is the first point of contact with your organisation and is used where unstructured calls enter your organisation, for example your Head Office.
Providing operators with the tools to identify, prioritise and route these calls professionally, first time and every time is key to creating a professional impression of the organisation.
Quality Management Suite Recording
Where you have a legal requirement, or you want to record calls for training purposes, we can provide quality management recording for screen and voice.
With the in-built analysis tools you can provide optimum service to your Customers.