Esselte
 

overview

The Esselte Group, a $1 billion office products company with subsidiaries in 31 countries and distribution in more than 120 countries, is one of the world’s premier manufacturers of organisational solutions.

Audio conferencing is an integral part of how Esselte conducts its business across the group and across the globe, playing a key role in improving productivity and efficiency at the same time as reducing operating costs.

As a result of serious billing discrepancies and service issues, Esselte had become increasingly disappointed and unhappy with both the pricing and level of service being delivered by its incumbent provider.

Esselte needed a conferencing provider who could deliver cost effective, high quality global audio conferencing services that would meet both its current and future business communications needs.

MeetingZone’s service has met Esselte’s expectations. It does what we want it to do

MARK KATZ, CIO AND SENOIR VP OF ESSELTE

Solutions

Katz looked very closely at the so called ‘free’ conferencing service providers but felt that their business models in general were not appropriate for Esselte.

“Free is good, but never really ‘free’! These free services are not necessarily right for large organisations where guaranteed conference calls at a given time with a given population, delivering consistency and predictability are a must,” commented Katz

Katz also talked to several global conferencing providers but found that their pricing and services were generally the same as those of the incumbent provider

MeetingZone was chosen as Esselte’s preferred provider as a result of its competitive pricing structure, its ability to deliver a high quality and global audio conferencing service, at the same time as providing a migration path that would meet the group’s future conferencing and collaboration requirements.

Esselte wanted to sign up its users for the conferencing service via its Intranet and not from its supplier’s home page. This was difficult with the previous provider but proved to be simple and straightforward to implement with MeetingZone. The integration between Esselte’s Intranet and MeetingZone’s back office system was achieved in just two days.

Esselte is now receiving higher levels of service from a quality perspective and MeetingZone’s

competitive pricing has enabled the Group to control its conferencing costs. MARK KATZ, CIO AND SENOIR VP OF ESSELTE

BENEFITS

MeetingZone’s account manager has worked with Esselte to completely eliminate the historic technology problems the group had encountered associated with latency and dropped conference calls.

The MeetingZone ‘after call’ e-mail, detailing the length of the conference and the participants’ telephone numbers, which is sent to the conference call host immediately the conference ends now allows Esselte to monitor conferencing usage quickly and easily on a continuous basis.

Katz was impressed by MeetingZone’s willingness to work with Esselte on test calls so that he could experience firsthand the high calibre service it delivers.

“MeetingZone was willing if you will, to put its money where its mouth was and successfully demonstrated that we were moving to a superior provider,” explained Katz. “Any queries we have had, have been handled by MeetingZone’s customer service team impressively quickly.”

“Esselte is now receiving higher levels of service from a quality perspective and MeetingZone’s competitive pricing has enabled the group to control its conferencing costs. In short, MeetingZone’s service has met Esselte’s expectations. It does what we want it to do,” concluded Katz

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